Refund & Returns Policy

Last updated: 4 August 2026

We cook fresh food to order, so this policy explains clearly when you can change or cancel an order, and when we refund you.

Breakfast delivery

Everything is prepared after your order is confirmed, so timing matters.

• More than 24 hours before your delivery slot: cancel or change your order free of charge. Nothing is owed.
• Less than 24 hours before your delivery slot: we have usually already shopped and started preparing, so we cannot cancel free of charge. Talk to us — we will always try to move your order to another morning instead.
• Once the food has been delivered: for food-safety reasons we cannot accept returns of fresh food.
• If we cannot deliver — because of something on our side, or something outside anyone’s control — you pay nothing, and anything already paid is refunded in full.
• If you are not there and we cannot reach you on the number you gave us, we cannot leave fresh food unattended, and the order remains payable.

To cancel or change an order, message us on WhatsApp or email info@marrakechveganbreakfast.com with your name and delivery date.

If something is wrong with your breakfast

Tell us the same day, with a photo if you can. If an item is missing, spoiled, or not what you ordered, we will replace it or refund that item. We would rather put it right than have you leave Marrakech unhappy.

Cooking classes

• More than 48 hours before the class: cancel or reschedule free of charge.
• Less than 48 hours before the class: we have bought ingredients and reserved the family’s time, so we cannot refund, but we will do our best to move you to another date.
• If we cancel the class for any reason, you pay nothing and receive a full refund of anything paid.
• If you do not turn up, the class is not refundable.

Jarred products from our shop

Our products are food, sold sealed, and shipped inside Morocco only.

• Before dispatch: cancel your order at no cost — just message us.
• On delivery: check the jar before you pay. If the seal is broken, the jar is damaged, or it is the wrong item, refuse the delivery and you pay nothing.
• After delivery: because these are food products, we cannot accept returns of opened jars, or of sealed jars that have been out of our control, unless there is a problem with the product itself.
• If the product is faulty — damaged, leaking, past its date, or not as described — contact us within 7 days of delivery with your order details and a photo. We will replace it or refund it in full, including the 50 MAD shipping. You will not pay return shipping on a faulty product.
• Natural separation of oil in almond and argan butter is normal and is not a fault. Give the jar a stir.

Digital recipe book

The recipe book is a digital file that is delivered immediately, so it cannot be returned once downloaded. Payment and delivery are handled by our Ko-fi shop, and Ko-fi’s refund terms apply to that purchase.

If the file does not arrive, will not open, or is damaged, email us at info@marrakechveganbreakfast.com and we will send it to you directly or refund it. You should not lose money because a download failed.

How refunds are paid

Breakfast, cooking classes and shop orders are paid in cash on delivery, so refunds are made in cash, in the currency you paid, or by an alternative we agree with you. Refunds for the digital recipe book are made through the payment method used at Ko-fi checkout. We aim to settle any refund within 7 days of agreeing it.

Contact

Marrakech Vegan Breakfast, Marrakech, Morocco
info@marrakechveganbreakfast.com
+212 673 991614 — also on WhatsApp
Every day, 08:30 to 16:00